General
- What does 'Featured users' mean?
- How can I change my location, and how does it work?
- What does 'Block a user' mean?
- How do I block a person?
- How do I unblock a person?
- I’m experiencing site issues. What do I do?
- How do I clear cache and cookies?
- What are the benefits of Premium Plus membership?
- Fake profiles
- What memberships are available? Can I buy a week/ a month membership?
My account
- How can I change my email address?
- How can I change my password?
- How can I change my profile information?
- How can I change my Sex/Orientation?
- How do I deactivate my account?
- How can I delete my account fully (not only deactivate)?
- How can I change my search visibility?
- How can I change my online visibility?
- How do I change my age?
- How do I change my username?
Payments
- Do I have to pay to use the site?
- How can I upgrade my account?
- Which payment methods can I use?
- Is my payment secure?
- Is my membership a monthly payment?
- Will my membership renew automatically?
- How do I switch off auto renewal?
- Did you experience issues while trying to purchase a membership?
- How do I request a refund?
- I can't pay/ Card gets rejected
- Paid but didn't get premium (Neteller/ApplePay/GooglePay)
Frequently Asked Questions
- Will my membership renew automatically?
- How do I Stop email notifications?
- How can I delete my account fully (not only deactivate)?
- How can I upgrade my account?
- Moderation Policy
- What are the benefits of Premium Plus membership?
- How do I change my age?
- How do I change my username?
- How can I change my location, and how does it work?
For Media inquiries, please click Here
Paysec USA LLC
P.O.box 1593, West Plains
Mo 65775
USA
P.O.box 1593, West Plains
Mo 65775
USA
Can't find what you're looking for? Contact Customer Service click here
